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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shelli Cash

March 28, 2025

5  out of  5
rating by Shelli Cash
"I worked with Liz and she was outstanding. She she did everything that was asked of her and she was very pleasant and kind. She got back to me in a timely manner and and had everything done within no time....it is very much appreciated. Thank you!"
We responded:
"Hi Shelli! Thank you so much for your wonderful review! We're delighted to hear that Tabitha provided you with outstanding service and made your transaction effortless. Timely responses and a friendly approach are what we strive for, and it's great to know that she was able to assist you so well. We appreciate your kind words and look forward to serving you again in the future! If you have any more questions or need assistance, feel free to reach out. 😊🌟"
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Ryan Wallace

March 21, 2025

5  out of  5
rating by Ryan Wallace
"Kim helped me get all the needed paperwork sorted out when my car was totaled. Everyone in the office is professional and friendly. Thanks again for all your help."
We responded:
"Dear Ryan, Thank you so much for your wonderful 5-star review! I’m thrilled to hear that Kim was able to assist you in sorting out all the necessary paperwork during such a challenging time. Our team takes pride in providing professional and friendly service, and it’s great to know that you experienced that firsthand. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Thank you for choosing State Farm! Best regards, Brooke Palmer State Farm Agent"
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channing buchanan

March 21, 2025

5  out of  5
rating by channing buchanan
"Amazing experience, Marissa set me up with better rates than the provider I’ve been using for years! I am now paying less than 50% of what I was and I have more coverage. Thank you State Farm!"
We responded:
"Dear Channing, Thank you so much for your fantastic 5-star review! We are thrilled to hear about your amazing experience with Marissa. It’s always our goal to provide our clients with the best coverage at the most competitive rates, and we’re so glad that we could help you save significantly while enhancing your coverage. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. If you have any questions or need assistance in the future, don’t hesitate to reach out. Thank you for choosing State Farm! Best regards, Brooke Palmer State Farm Agent"
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Sirgur

March 13, 2025

5  out of  5
rating by Sirgur
"Liz here was a massive help. We were constantly on edge and nervous of the outcome, as anyone could be with their car out of their possession for long periods of time. She was a saint in handling everything with calm and grace. She kept our minds at ease and constantly went out of her way to help us gather additional information. She was quick and responsive and we couldn’t have asked for better assistance."
We responded:
"Dear Sigur, Thank you for taking the time to leave such a wonderful 5-star review! I’m thrilled to hear that Liz was able to provide you with the exceptional support you needed during a stressful time. Her dedication to our clients and her ability to handle situations with calm and grace truly make a difference. It’s fantastic to know that her quick responses and willingness to go the extra mile helped ease your concerns. We strive to create a positive experience for everyone, and your feedback reinforces the hard work our team puts in. If you need anything further or have any questions in the future, please don’t hesitate to reach out. Thank you for choosing State Farm! Best regards, Brooke Palmer State Farm Agent"
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CAROL THOMAS

March 8, 2025

5  out of  5
rating by CAROL THOMAS
"Kim was very helpful & was able to provide helpful information & answer our questions. She took time with us & we appreciated her input. She was not hard sell which was good & yet gave us her opinion & advise which we valued. It was a very good first meeting."
We responded:
"Dear Carol, Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that Kim was able to assist you and provide the information you needed. Our goal is to offer valuable insights without the pressure of a hard sell, and it’s wonderful to know that Kim’s approach resonated with you. We appreciate your kind words and look forward to continuing to support you in the future! Best regards, Brooke Palmer State Farm Agent "
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randy blume

March 1, 2025

5  out of  5
rating by randy blume
"Answered all my questions and even the questions I did not think of."
We responded:
"Dear Randy, Thank you so much for your kind words and for taking the time to leave a review! I'm glad to hear that I was able to answer all your questions, even the ones you hadn't thought of. My goal is to ensure that you feel informed and confident about your insurance options. If you have any more questions in the future or need assistance, please don’t hesitate to reach out. I’m here to help! Best, Brooke Palmer State Farm Insurance Agent"
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Caleb Appleget

February 27, 2025

5  out of  5
rating by Caleb Appleget
"Very nice and respectful worked to give me exactly what I was looking for"
We responded:
"Dear Caleb, Thank you for your wonderful review! I'm so glad to hear that you found my service to be respectful and helpful in finding exactly what you were looking for. It’s always my goal to provide personalized assistance and ensure that my clients feel valued. If you have any further questions or need support in the future, please feel free to reach out. I'm here to help! Best regards, Brooke Palmer State Farm Insurance Agent"
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280-1 Site 280 PJulian

February 21, 2025

5  out of  5
rating by 280-1 Site 280 PJulian
"Brooke Palmer has always been so customer service minded. The office responds quickly and always knows the answer to your questions. I would recommend this business for insurance purposes."
We responded:
"Dear Pamela, Thank you so much for your kind words! I truly appreciate your feedback and am delighted to hear that you’ve had a positive experience with my office. Providing excellent customer service is my top priority, and it’s wonderful to know that our quick responses and knowledgeable support have made a difference for you. Your recommendation means a lot to us! If you ever have more questions or need assistance, please don’t hesitate to reach out. We’re always here to help! Best regards, Brooke Palmer State Farm Insurance Agent"
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Angela Holden

February 21, 2025

5  out of  5
rating by Angela Holden
"Kim was an absolute joy! Kim gave me honest feedback to my questions on policies, as well helped me navigate and find the best policies! 5 stars!!"
We responded:
"Dear Angela, Thank you so much for your fantastic 5-star review! I’m thrilled to hear that Kim was able to assist you and provide you with the honest feedback you were looking for. Our goal is always to help our clients navigate their options and find the best policies to meet their needs. Your kind words mean a lot to us, and we truly appreciate your trust in our team. If you have any more questions or need assistance in the future, don’t hesitate to reach out! Warm regards, Brooke Palmer State Farm Insurance Agent"
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Max McGrew

February 20, 2025

5  out of  5
rating by Max McGrew
"Very friendly yet business like."
We responded:
"Thank you for the positive feedback, Max! We strive to provide a professional and welcoming atmosphere for all our customers, so we're very glad you had a great experience. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Lori Baker

February 18, 2025

5  out of  5
rating by Lori Baker
"Have been with Brooke's state farm office several years now. Love them!"
We responded:
"Dear Lori, Thank you so much for your wonderful review! I’m thrilled to hear that you’ve been with our State Farm office for several years and that you love working with us. Your loyalty and support mean a lot to me and my team. We’re always here to provide the best service possible, so if you ever need anything, please don’t hesitate to reach out! Warm regards, Brooke Palmer State Farm Insurance Agent"
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Elvin Caldwell

February 17, 2025

5  out of  5
rating by Elvin Caldwell
"Liz with Brooke Palmer State farm was excellent is the process of working through our home and car policy. Thanks you!!!"
We responded:
"Dear Elvin, Thank you for your kind words! I’m so glad to hear that Liz provided you with excellent service while working through your home and car policy. We strive to make the insurance process as smooth as possible for our clients, and it’s wonderful to know that Liz was able to assist you effectively. If you have any further questions or need assistance in the future, please don’t hesitate to reach out! Best regards, Brooke Palmer State Farm Insurance Agent"
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John Collins

February 12, 2025

5  out of  5
rating by John Collins
"Love that they answer the phone without a phone tree, and you can text them and they respond quickly. They are always very prompt and helpful"
We responded:
"Dear John, Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you love our direct communication style. Our team is dedicated to providing prompt and helpful service, and it’s great to know that our efforts are making a positive impact on your experience. If you ever need anything else, don’t hesitate to reach out—we're here to help! Best regards, Brooke Palmer State Farm Insurance"
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Chris Cole

February 10, 2025

5  out of  5
rating by Chris Cole
"Amazing!! Windshield has a crack in it. My rep got my claim started immediately, and I have an appt tomorrow to get it completely replaced!!!"
We responded:
"Dear Chris, Thank you for your amazing review! We're thrilled to hear that you Liz was able to assist you promptly with your windshield claim. It's great that you already have an appointment scheduled for the replacement! If you have any further questions or need assistance along the way, please don’t hesitate to reach out. We’re here to help! Best regards, Brooke Palmer, Agent State Farm Insurance"
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Chad Phillipy

January 29, 2025

5  out of  5
rating by Chad Phillipy
"Marissa was very easy to work with and extremely efficient getting our requested documents and policies ready for our auto transfer and new home purchase. She's top notch and I would highly recommend."
We responded:
"Hi Chad! Thank you so much for your kind words! We're thrilled to hear that Marissa was able to assist you efficiently with your auto transfer and new home purchase. Our team strives to provide top-notch service, and it’s wonderful to know that Marissa exceeded your expectations. We truly appreciate your recommendation and wish you all the best in your new home! If you need anything else, don’t hesitate to reach out. 🏡✨"
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Harold Olin

January 21, 2025

5  out of  5
rating by Harold Olin
"Fantastic customer service."
We responded:
"Thank you so much for your wonderful review, Harold! We're thrilled to hear that you loved our customer service. Our team strives to provide the best experience, and it's rewarding to know we hit the mark. We can't wait to see you again soon!"
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mmintr

January 21, 2025

5  out of  5
rating by mmintr
"Many thanks to the young lady I talked to today. Her name was Liz and she most helpful and so pleasant to work with! Thanks again, Phillip Pinkstaff"
We responded:
"Thank you, Phillip, for taking the time to leave us a review! Liz is a wonderful member of our team and we are so glad to hear she was able to assist you with your insurance needs. We hope to continue serving your insurance needs for many years. - Brooke Palmer - State Farm Insurance Agent"
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Pam Hyde

December 18, 2024

5  out of  5
rating by Pam Hyde
"Excellent service! Knowledgeable, pleasant, and extremely helpful! Highly recommend!"
We responded:
"Thank you so much for your fantastic review, Pam! We're thrilled to hear that you found our service knowledgeable, pleasant, and helpful. Your recommendation means a lot to us! We look forward to serving you again soon!"
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Donna Bush

December 10, 2024

5  out of  5
rating by Donna Bush
"I've had State Farm Insurance for years. I have several vehicles and homeowners insurance , so I get a multi car discount. I've shopped around a few times, and they have the best prices. Very friendly staff. They listen and work with my needs. Would never go to another company. I've had nothing but good experiences with Brook Palmer agency."
We responded:
"Donna - Wow! Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you enjoyed your experience with us! Your satisfaction is our top priority, and your feedback means the world to our team."
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James Collins

December 4, 2024

5  out of  5
rating by James Collins
"I recently had a person hit and run my car I called State Farm insurance after hours left message Liz was very prompt to call me back the next morning Liz continued to answer questions and find answers for me Would recommend State Farm for all insurance needs"
We responded:
"Thank you for your review! We’re glad to hear that we could assist you with your claim. Providing support during such processes is important to us, and we’re happy that we could help make it easier for you."
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Stephanie Mae

November 21, 2024

5  out of  5
rating by Stephanie Mae
"Working with state farm is always easy and hassle free. As of lately I've had to use my insurance on multiple occasions, Liz & everyone at the Greenfield location have been extremely helpful through my claim process. They really provide insurance without what ifs, they're transparent and available. Couldn't ask for a better insurance company to work with."
We responded:
"Stephanie, thank you for your wonderful review! I'm glad to hear that your experiences with our office have been easy and hassle-free. It's great to know that Liz and the team at our Greenfield location have been so helpful during your claim process. We strive to be transparent and available for our clients, and it's rewarding to see that reflected in your feedback. If you ever need further assistance, we're here for you! - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Jarrod Beeson

November 15, 2024

5  out of  5
rating by Jarrod Beeson
"Kim reviewed all of our coverage, recommended an adjustment to one of our policies, and answered all my questions. She quickly followed up with me on a couple of items I brought up during our meeting."
We responded:
"Thank you, Jarrod, for sharing your experience! I'm happy Kim could review your coverage, recommend adjustments, and answer all your questions. It's great to know she followed up promptly on your concerns. We appreciate your business and look forward to assisting you with any further insurance needs. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Randy Sprague (GMail)

November 14, 2024

5  out of  5
rating by Randy Sprague (GMail)
"Kim was very helpful and professional during my insurance review"
We responded:
"Randy, I'm glad Kim could assist you with your insurance review! Her professionalism and helpfulness are truly valued in our office. If you have any further questions or need assistance, we're here to help. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Melissa Iserloth

November 7, 2024

5  out of  5
rating by Melissa Iserloth
"Always responsive, efficient, friendly & helpful. Love my State Farm agent!"
We responded:
"Melissa, thank you so much for your wonderful review! I'm happy to know that you find our team responsive, efficient, friendly, and helpful. Your satisfaction means a lot to us. If you ever need anything in the future, don't hesitate to reach out. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Melinda Banton

November 6, 2024

5  out of  5
rating by Melinda Banton
"Kim was very knowledgeable and efficient."
We responded:
"Thank you, Melinda! I'm glad to hear that Kim provided you with knowledgeable and efficient service. We appreciate your feedback and look forward to assisting you with any future needs. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"