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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Cole

February 10, 2025

5  out of  5
rating by Chris Cole
"Amazing!! Windshield has a crack in it. My rep got my claim started immediately, and I have an appt tomorrow to get it completely replaced!!!"
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Chad Phillipy

January 29, 2025

5  out of  5
rating by Chad Phillipy
"Marissa was very easy to work with and extremely efficient getting our requested documents and policies ready for our auto transfer and new home purchase. She's top notch and I would highly recommend."
We responded:
"Hi Chad! Thank you so much for your kind words! We're thrilled to hear that Marissa was able to assist you efficiently with your auto transfer and new home purchase. Our team strives to provide top-notch service, and it’s wonderful to know that Marissa exceeded your expectations. We truly appreciate your recommendation and wish you all the best in your new home! If you need anything else, don’t hesitate to reach out. 🏡✨"
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Shelli Cash

January 28, 2025

5  out of  5
rating by Shelli Cash
"I worked with Tabitha and she was outstanding. She responded back in a very timely manner and answered all my questions. She was able to help out with what I was asking. She was pleasant and kind. She made this transaction effortless. Thank you!"
We responded:
"Hi Shelli! Thank you so much for your wonderful review! We're delighted to hear that Tabitha provided you with outstanding service and made your transaction effortless. Timely responses and a friendly approach are what we strive for, and it's great to know that she was able to assist you so well. We appreciate your kind words and look forward to serving you again in the future! If you have any more questions or need assistance, feel free to reach out. 😊🌟"
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Harold Olin

January 21, 2025

5  out of  5
rating by Harold Olin
"Fantastic customer service."
We responded:
"Thank you so much for your wonderful review, Harold! We're thrilled to hear that you loved our customer service. Our team strives to provide the best experience, and it's rewarding to know we hit the mark. We can't wait to see you again soon!"
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mmintr

January 21, 2025

5  out of  5
rating by mmintr
"Many thanks to the young lady I talked to today. Her name was Liz and she most helpful and so pleasant to work with! Thanks again, Phillip Pinkstaff"
We responded:
"Thank you, Phillip, for taking the time to leave us a review! Liz is a wonderful member of our team and we are so glad to hear she was able to assist you with your insurance needs. We hope to continue serving your insurance needs for many years. - Brooke Palmer - State Farm Insurance Agent"
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Pam Hyde

December 18, 2024

5  out of  5
rating by Pam Hyde
"Excellent service! Knowledgeable, pleasant, and extremely helpful! Highly recommend!"
We responded:
"Thank you so much for your fantastic review, Pam! We're thrilled to hear that you found our service knowledgeable, pleasant, and helpful. Your recommendation means a lot to us! We look forward to serving you again soon!"
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Donna Bush

December 10, 2024

5  out of  5
rating by Donna Bush
"I've had State Farm Insurance for years. I have several vehicles and homeowners insurance , so I get a multi car discount. I've shopped around a few times, and they have the best prices. Very friendly staff. They listen and work with my needs. Would never go to another company. I've had nothing but good experiences with Brook Palmer agency."
We responded:
"Donna - Wow! Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you enjoyed your experience with us! Your satisfaction is our top priority, and your feedback means the world to our team."
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James Collins

December 4, 2024

5  out of  5
rating by James Collins
"I recently had a person hit and run my car I called State Farm insurance after hours left message Liz was very prompt to call me back the next morning Liz continued to answer questions and find answers for me Would recommend State Farm for all insurance needs"
We responded:
"Thank you for your review! We’re glad to hear that we could assist you with your claim. Providing support during such processes is important to us, and we’re happy that we could help make it easier for you."
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Stephanie Mae

November 21, 2024

5  out of  5
rating by Stephanie Mae
"Working with state farm is always easy and hassle free. As of lately I've had to use my insurance on multiple occasions, Liz & everyone at the Greenfield location have been extremely helpful through my claim process. They really provide insurance without what ifs, they're transparent and available. Couldn't ask for a better insurance company to work with."
We responded:
"Stephanie, thank you for your wonderful review! I'm glad to hear that your experiences with our office have been easy and hassle-free. It's great to know that Liz and the team at our Greenfield location have been so helpful during your claim process. We strive to be transparent and available for our clients, and it's rewarding to see that reflected in your feedback. If you ever need further assistance, we're here for you! - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Jarrod Beeson

November 15, 2024

5  out of  5
rating by Jarrod Beeson
"Kim reviewed all of our coverage, recommended an adjustment to one of our policies, and answered all my questions. She quickly followed up with me on a couple of items I brought up during our meeting."
We responded:
"Thank you, Jarrod, for sharing your experience! I'm happy Kim could review your coverage, recommend adjustments, and answer all your questions. It's great to know she followed up promptly on your concerns. We appreciate your business and look forward to assisting you with any further insurance needs. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Randy Sprague (GMail)

November 14, 2024

5  out of  5
rating by Randy Sprague (GMail)
"Kim was very helpful and professional during my insurance review"
We responded:
"Randy, I'm glad Kim could assist you with your insurance review! Her professionalism and helpfulness are truly valued in our office. If you have any further questions or need assistance, we're here to help. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Melissa Iserloth

November 7, 2024

5  out of  5
rating by Melissa Iserloth
"Always responsive, efficient, friendly & helpful. Love my State Farm agent!"
We responded:
"Melissa, thank you so much for your wonderful review! I'm happy to know that you find our team responsive, efficient, friendly, and helpful. Your satisfaction means a lot to us. If you ever need anything in the future, don't hesitate to reach out. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Melinda Banton

November 6, 2024

5  out of  5
rating by Melinda Banton
"Kim was very knowledgeable and efficient."
We responded:
"Thank you, Melinda! I'm glad to hear that Kim provided you with knowledgeable and efficient service. We appreciate your feedback and look forward to assisting you with any future needs. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Kelly Hathaway

November 6, 2024

5  out of  5
rating by Kelly Hathaway
"Liz was very polite, helpful and informative! 5 star review!!"
We responded:
"Kelly, thank you for your wonderful review! I'm happy to hear that Liz was polite, helpful, and informative during your visit. We appreciate your feedback and look forward to assisting you with any future needs. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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rhonda nickolas

November 4, 2024

5  out of  5
rating by rhonda nickolas
"Always a good experience with State Farm."
We responded:
"Rhonda, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Bruce Brush

November 1, 2024

5  out of  5
rating by Bruce Brush
"Very professional and knowledgeable."
We responded:
"Bruce, thank you for your kind words! I'm happy you found our team professional and knowledgeable. We strive to provide the best service possible and your feedback means a lot to us. If you ever need further assistance, don't hesitate to reach out. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Christine Schaefer

October 30, 2024

5  out of  5
rating by Christine Schaefer
"Brooke and her staff have taken excellent care of our family. Within the space of two years, we needed to file claims on three different cars. They took good care of us!"
We responded:
"Christine, thank you for your wonderful review! I'm so glad our team could support your family through those claims. It's great to know you felt well taken care of. If you ever need anything else, we're here for you! - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Wes Hamilton

October 29, 2024

5  out of  5
rating by Wes Hamilton
"The absolute best customer service out there. Very respectful and understanding."
We responded:
"Thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
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Jason

October 28, 2024

5  out of  5
rating by Jason
"I've always received professional service here; highly recommend! Liz, Tabitha and Marissa are the best and always do a great job taking care of my insurance needs quickly and efficiently!"
We responded:
"Thanks Jason! We really appreciate it."
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Hannah Kraus

October 25, 2024

5  out of  5
rating by Hannah Kraus
"I highly recommend Brooke Palmer- State Farm. Kim is an amazing help and she is truly invested in making plans and policies that are the most beneficial to each person. Even though I do not go in often, Kim knows who I am and is willing to hear about the new things that have happened in life. They work and listen to your concerns and questions and make sure you feel heard. I would give a 10 star rating if I could."
We responded:
"Thank you, Hannah, for your wonderful review! I'm so happy to hear that Kim has been such a great help to you. It's fantastic that she knows you personally and takes the time to listen to your life updates. Our team is dedicated to ensuring that everyone feels heard and supported. We appreciate your recommendation and look forward to continuing to assist you with your insurance needs. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Jordan Garrison

October 22, 2024

5  out of  5
rating by Jordan Garrison
"Liz was a huge help in getting me taken care of after hitting a deer with my car"
We responded:
"Thank you, Jordan, for sharing your experience! I'm glad Liz could assist you after your accident with the deer. We appreciate your trust in our team and are always here to help with any future needs. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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james newman

October 21, 2024

5  out of  5
rating by james newman
"Never have any issues calling, emailing, or texting. They kill the customer service game, with their knowledge, friendly service, ability to work quickly, and overall flexibility with any situation. Shout out too Tabitha J, she was beyond patient with me today, when trying to add to my policy. Handled everything without me needing to worry if it was getting done. I was able to focus on my own work for the day because she was handling the rest. 10/10 haha"
We responded:
"James, thank you for your fantastic review! I'm glad to hear that our team, especially Tabitha, provided you with such excellent service. It's wonderful that she could handle everything efficiently, allowing you to focus on your work. Your satisfaction with our customer service, knowledge, and flexibility means a lot to us. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Ralph Barker

October 9, 2024

5  out of  5
rating by Ralph Barker
"DJ and all of the girls have been very helpful! Any questions I have I know I can always call to get them answered!"
We responded:
"Thank you, Ralph! I'm glad to hear that DJ and the team have been able to assist you with your questions. We appreciate your trust in us and are always here to help with any future needs. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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Craig Barnhart

October 9, 2024

5  out of  5
rating by Craig Barnhart
"Marissa Gallo has been so helpful with my home and auto coverage, whenever I have any questions on any insurance-related maters she always promptly follows up with me."
We responded:
"Craig, thank you for your wonderful review! I'm happy to hear that Marissa has been so helpful with your home and auto coverage. Her prompt follow-ups and dedication to addressing your insurance-related questions are truly appreciated. We're grateful to have her on our team. If you need any further assistance, don't hesitate to reach out. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"
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debbie rickett

October 9, 2024

5  out of  5
rating by debbie rickett
"State Farm is a wonderful agency. We have been with them for 51 years. We have never had a problem with State Farm. They have always been there for us. I highly recommend State Farm to anyone who is looking a great agency."
We responded:
"Debbie, Thank you so much for your kind words and for being with us for 51 years! We're happy to know that we've consistently met your expectations and been there for you whenever needed. Your recommendation means a lot to us. If you ever need anything, we're always here to help. - Brooke Palmer - State Farm Insurance Agent, Greenfield, IN"