State Farm® Insurance Agent Brooke Palmer

"I have stayed with State Farm but recently switched agents, to Brooke Palmer, and I have been very happy with the experience. Anytime I need help, they are easy to reach, my questions are answered, and the directions they give me are always clear. They usually respond the same day, or within 24 hours depending on the issue, which I really appreciate.

I also really appreciate their communication. If they have a question or need something from me, they will email me, and if I happen to miss the email, they will follow up with a text. Nothing feels pushy—they just make sure things don’t fall through the cracks.

Overall, it has been a great, cohesive relationship, and I’m grateful to have them handling our insurance. It’s nice knowing that when I have a question or need help, I can actually reach someone and get an answer."

"Great service and excellent people"

"Brooke is an amazing agent, and State Farm has the absolute best customer support I've ever had for insurance. Cannot recommend her and her team enough, they genuinely care for their clients and it shows!"

"Sent an email for a change to be made they took care of it immediately"

"Marissa promptly assisted me on my life insurance policy, I appreciate her dedication to completing in a very timely manner."

"I was having issues with a claim. No one from cooperate would contact me. I talked to Sam at Brooke’s office I was contacted by corporate State farm within 20 minutes.
Well done Sam"

"Tabitha was great! On time with everything she said she would do. She made sure the mortgage company received the new insurance information. Tabitha listened, is patient, and completed the whole process in a timely manner."

"Tabitha was great, it was so easy to switch she answered all my questions and walked me through every step!"

"We were with our previous insurance company for 8 years. Within the first week of switching to State Farm, Brooke Palmer, we felt more valued and appreciated then we ever did with previous company. My fiance especially appreciated them making sure we had the exact coverage we needed and the welcome card. Thank you so much for the excellent customer service!!"

"Customer service is hit or miss at the local office depending on who you deal with. Not what they used to be by any stretch."

"Gave me all the information needed, very nice and pleasant"

"Liz was very friendly and incredibly helpful. She took her time to go through everything with me and make sure I was satisfied!"

"Was 5 Stars. Had to update my review.

Tabitha did great getting me set up with great Auto insurance at a competitive rate. Thank you.

Update:

These ladies in this office are crooks. I gave them five stars originally because they were kind when first setting up my auto policy. However, about a week later I get a message from State Farm saying that if I don't enroll in the safe driver program my rates are going to go up. I then reached out to Brooke Palmer's office and they told me that if I didn't enroll that my monthly rate was going to go up over $100. I don't remember the exact amount I want to say around $130. This was NOT told to me when I set up the policy at all. I mean you should have to tell somebody that when they first set up their policy. We're talking about a difference of over $1,300 annually. I mean what?? They are using deceptive business practices in my opinion. I then reached out several times after this to try and resolve the issue. They ignored me for 5 days. When I did finally receive a text from them (NOT A PHONE CALL AS REQUESTED) it read as follows:

"Hi Michael, we have received your text and your email and have noted how we can do better. We appreciate you letting us know. What day should we put through the cancellation?"

So instead of trying to resolve the issue with me and figure out how something like this could have ever happened, this was their answer?!?! That is really sad. In my line of work if I give somebody my word that's what it is. If I make a mistake I fix it beyond what most people normally would to ensure that I get to keep my client. Not this place! All they care about is making the rich richer and the mighty dollar! I highly discourage anybody from doing business with them. Let's fix our community together and we can get rid of businesses practicing deception. What they should have done was first apologized for giving me incorrect information. Whether it's because they intended to lie or because their staff is not trained properly doesn't matter. I left a good insurance company to come to them and all I got was lies. I reported them to the attorney general's office in Indianapolis, the better business bureau, and the states insurance department as well. Heck the owner of this establishment couldn't even give my wife and I a call to apologize or anything. Just terrible! Now I've found out weeks later that a family member of mine tried to do business with them as well and one of the ladies working in there accused my brother's wife of being controlling by trying to set up a life insurance policy in case he loses his life at work. He works a dangerous job so they thought it would be a good idea. What did Brooke Palmer's office do?? Well instead of just writing up the policy they thought it would be a good idea to call my brother and tell him that his wife was attempting to deceive him by asking for the policy. So now they're in the business of destroying marriages! Great job State Farm! We all need to band together and rid out community of such trash!"

"Liz is great and always willing to do whatever she can for her customers!"

"She was amazing. Felt very comfortable talking with her. Very understanding about my needs . Quickly to respond . Very satisfied"

"Brooke Palmer quickly responded to my questions re HOA insurance policy re info I needed to refinance. She researched the issue amd gave me all the info I needed to make some decisions. Stacey Rhoades was very helpful also. A+ grade for response time and helpful answers given.."

"Fast accurate and well worth the money"

"Tabitha and the whole team were amazing, my wife and I ended up saving $1000 switching to State Farm. Highly recommend!"

"Tabitha was fantastic during the whole process. She was even very helpful with sending the mortgage company the information they needed so I could close on my new property. She was very personable and a lot of fun to work with! I moved from Hillsboro, OH, out here to Muncie, IN and she and this agency made this part of the process effortless. I am very happy I chose this agency for my home and car. They had the best rates and coverage too which is always wonderful!"

"Wonderful insurance office to work with. They help you in many ways. I highly recommend Brooke Palmer State Farm!!!"

"Tabitha, at State Farm somehow made insurance… fun. I texted expecting confusion and boredom, and left actually understanding everything and smiling.

She’s patient, quick-witted, and explains things so well you don’t have to fake like you get it. I asked way too many questions, and she handled it like a pro.

10/10—would recommend. Might “accidentally” need help again just to stop by 😏"

"The service was excellent. The staff was friendly, knowledgeable, and helped me save money."

"A really great experience! Great place to do business with and get auto insurance! The price is very good and they’re very easy and kind to deal with. Tabitha did a great job helping me with my quote. Thank you!"

"Been with this agency for 9 years now and they have been great! Rates are very competitive and the service when I call with questions or need something done has been top notch. They do a yearly review of my policies and make adjustments to get the best coverage for me."

"Tabitha was very knowledgeable had patience and worked with me took the time."